FAQ

About Token4u

Token4u is a discount leader in the market for exceptional quality products, experiences and services. Whereever it is, we will surely have something that interests you.

 

How do I purchase a Token at Token4u?

Select your deal of the day ,then click the " Buy Now" option. Follow our easy to follow purchase instructions and you will automatically receive an email to confirm the purchase.

 

What should I do if I do not receive the Email confirmation after purchase?

1) There could be a delay in receiving the E-mail during peak business hours.
2) The confirmation E-mail could be in your junk mail.
3) If you have not received the E-mail confirmation within five minutes, please contact our customer service team at customer@token4u.com. Alternatively,the token can be downloaded using the "My Token" page. This is accessible by clicking on "My Account" in the top right hand corner of the page, once you login.  

 

How to redeem my Token for purchased goods

Congratulations on your purchase. Please sit down and put your feet up. We will send you information regarding your purchase and tracking number for the shipment of your purchase when it is available.

 

How to redeem my Token for purchases that are do not need to be delivered to your home

Congratulations on your purchase. On your purchase individual confirmation E-mail, there is a unique ID Number & Security Code which you can use to redeem your chosen token4u deal. Follow the instructions on your confirmation email.

 

A few important things to keep in mind

1. Some Token4u deals may be more popular than others. We highly recommend that you book before offer limit is reached.

2. Please refer to the fine print on your token4u deal which contains all the information. You need to take up that deal.

3. You will not be able to use the token4u after the expiration date, which will be clearly stated to each deal.

4. Tokens have no monetary value and cannot be exchanged for cash under any circumstances. No change will be given if the value of goods purchased is less than value of the token4u offer.

5. Tokens are valid for one transaction only

6. Tokens cannot be used together with any other tokens or promotion activities

 

Refunds and Returns

 

Want to cancel an order?

If you purchased any goods and wish to cancel the order, you are entitled to cancel your order within 24 hours of the time you placed your order. For any refund please allow up to 3-7 working days for the refund to appear on your "Token4u Account". Please contact our customer service team, customer@token4u.com if you would like to credit the refund amount into your Paypal or Bank Account. Please note that any credit you receive from the Token4u website cannot be exchanged for cash.

 

Am I eligible for a refund? 

You are entitled by law to request a refund for any reason within the first 7 days of the date that you receive email confirmation of your purchase. For any refund please allow up to 3-7 working days for the refund to appear on your "Token4u Account". Please contact our customer service team, customer@token4u.com if you would like to credit the refund amount back into your Paypal or Bank Account. Please note that any credit you collect from Token4u cannot be exchanged for cash.

 

If your token has expired you will not be entitled to a refund. Any tokens which have already been redeemed for which and goods are not outstanding will not be entitled to a refund.

 

How do I return goods?

If you wish to return an item, please contact our customer service team, customer@token4u.com. A member of our team will contact you and advice you on how and where to return the goods.

 

Payment Security

Payments at Token4u are safe and can be made with confidence. You can pay by Paypal or by Debit/Credit Card if you do not have a Paypal account.

 

How to work with Token4u

We are always searching for new and exciting products. If you would like to share your product or package with a wider audience then now is the time to work with Token4u. Simply E-mail us at business@token4u.com and our sales representatives will contact you.

 

 

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