Terms and Conditions

Token4u T&Cs




1.1 You are reading a legal document which is the agreement between you, the Customer (whom we refer to as "you", "your" or the "Customer" in this document) and us. We are TOKEN TO GO LIMITED (trading as Token4u) and we are the operator of this website. We are a company registered in England (and we refer to ourselves as "Token4u", "we" or "us" or "our" in this document). Our company registration number is 03733404.


1.2 Please read this agreement carefully. By browsing, accessing or using this website or by using any facilities or services made available through it or by transacting through or on it, you are agreeing to the terms and conditions that appear below (all of which are called the “Agreement”). This Agreement is made between you and us. To use the Website and/or the Service (whether with or without registration) and/or to make any Purchase, you must be 18 years of age or over. These Terms and Conditions (i.e. this Agreement) was most recently updated on the 6th Jan 2015 (version 1). We reserve the right to amend this Agreement at any time. All amendments to these terms and conditions will be posted on-line. You may terminate this Agreement by written notice to us (by post or by email at customer@token4u.co.uk) if you do not wish to be bound by such new terms and conditions. However, continued use of the Service or the Website or a Token will be deemed to constitute acceptance of the new terms and conditions.


1.3 The Website and the Service and any Purchase are directed solely at those who access the Website and/or make any Purchase from the UK The Website, Service and any Purchase are for your non-commercial, personal use only .The Website, Service and any Purchase must never be used for business purposes. For the avoidance of doubt, scraping of the Website (and hacking of the Website) is not allowed.


1.4 The Service and use of the Website and the making of any Purchase does not include the provision of a computer or other necessary equipment to access the Website or the Service or making of any Purchase. To use the Website or Service or to make a Purchase, you will require Internet connectivity and appropriate telecommunication links. We shall not be liable for any telephone costs, telecommunications costs or other costs that you may incur.


1.5 In this Agreement, we use various defined terms. You will know they are defined because they begin with a capital letter. This is what they mean:


1.5.1"Group-buying": also known as collective buying, offers products and services at significantly reduced prices on the condition that a minimum number of buyers would make the purchase.


1.5.2"Group-buying expiry date": also known as Token valid period, which has been agree and setup between Token4u website and Merchant. Token will not be accepted past the expiration date printed on the Token.


1.5.3"Merchant": means a third party seller of goods and/or services for which a Token can be redeemed.


1.5.4Token means a Token which can be exchanged for Token Products/Services from a relevant Merchant, subject to terms and conditions listed on the Token itself and/or on the deal page of the Website from which the Token was Purchased. We usually call such a Token a “Me” Token.




2.1 Depending on particular functionality of the Website at any time, you may or may not need to Register to use much of the functionality of the Website or to access much of the Service. However, you must Register in order to make a Purchase. This is so that we can provide you with easy access to print your Token, view your past purchases, store any credit for you and modify your preferences. We reserve the right to decline a new Registration or to cancel an account at any time.


2.2 To Register you need to supply us with your name, postcode, email address, payment details and possibly some other personal information. See our Privacy Policy for more details about this.


2.3 Once you finish Registration, we will allocate a password to you and your account. You must keep the password confidential and immediately notify us if any authorised third party becomes aware of that password or if there is any unauthorised use of your email address or any breach of security known to you. You agree that any person to whom your password is disclosed is authorised to act as your agent for the purposes of using (and/or transacting via) the Service and Website. Please note that you are entirely responsible if you do not maintain the confidentiality of your password.


2.4 All accounts must be registered with a valid personal email address that you access regularly, so that, among other things, moderation emails can be sent to you. Any accounts which have been registered with someone else’s email address or with temporary email addresses may be closed without notice. We may require users to re-validate their accounts if we believe they have been using an invalid email address.


2.5 We reserve the right to close accounts if any user is seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to hide the use of multiple registration accounts, or if a non-UK user pretends to be a UK user, or disrupts the Website or the Service in any way.




3.1 Email and SMS: As a condition of Purchase, we reserve the right to send you administrative and promotional emails or SMS. We may also send you information regarding your account activity and purchases, as well as updates about the Website and Service and Tokens as well as other promotional offers. (You can always opt-out of our promotional e-mails at any time by clicking the unsubscribe link at the bottom of any of such e-mail correspondence.)


3.2 Token means a Token which can be exchanged for Token Products/Services from a relevant Merchant, subject to terms and conditions listed on the Token itself and/or on the deal page of the Website from which the Token was Purchased. We usually call such a Token a “Me” Token.


3.3 Purchase of Token : When you go through the procedure for purchasing a Token, after you have confirmed your acceptance to these terms and conditions and after we have taken payment (by debit card or credit card or whatever) the transaction to Purchase a Token is only complete (and a contract for Purchase is made) when we email/SMS you confirming the transaction (which is our acceptance of the transaction). We keep a copy of the contract between us - and you are welcome to print out these terms and conditions (i.e. this Agreement) from our Website as a record.


3.4 Restrictions: The following uses of the Token are expressly prohibited and you undertake not to do (or to permit anyone else to do) any of the following:


3.4.1 Reproduction, sale, resale or trade of a Token is prohibited. Any attempt to carry out any of these will potentially void Token at our discretion


3.4.2 Token are redeemable in their entirety only and may not be redeemed incrementally. Although it should never happen, if, for whatever reason,  the Token is redeemed for less than its face value, there is no entitlement to a credit, cash or new Token equal to the difference between the face value and the amount redeemed.


3.4.3 It is at the discretion of the Merchant to determine whether Token can be combined with any other promotions, Tokens, third party certificates or Tokens.


3.4.4 Neither we nor the Merchant are responsible for lost or stolen Token


3.4.5 The Token expires on the date specified on the Token.


3.5 Cancellations and Refunds


3.5.1 If you change your mind about buying a Token: Even if nothing has gone wrong, you are entitled by law to cancel your Token for any reason or no reason, as long as you are within the first 7 days ( include Saturday and Sunday) from the day after the day that you receive the Token. Any refund please allow up to 3-7 working days for the refund to be processed back to your "Token4u Account". If you request withdraw refund amount to your method of payment. please email our customer service team! customer@token4u.com . Please note that any free credit you collect from Token4u website can't be exchanged cash!  If your Token has expired or already been redeemed , you are not entitled to your money back or any refund


3.5.2 If you change your mind about buying a actual product: If you purchased a actual product and wish to cancel the order, you are entitled to cancel your order within 24 hours from the time you placed your order. Any refund please allow up to 3-7 working days for the refund to be processed back to your "Token4u Account".If you request withdraw refund amount to your method of payment. please email our customer service team! customer@token4u.com .Please note that any free credit you collect from Token4u website can't be exchanged cash! If you wish to return an item, please advise the merchant within 24 hours of receiving your order and enquire about the returning process, which depends on the merchant's own return policy. you can find the merchant's contact details on your Token4u Account . Please note that it is the Merchant, who is solely responsible for providing you with the Products/Services.




4.1 We will use reasonable endeavours to correct any errors or omissions as soon as practicable after being notified of them. We reserve the right to change, modify, substitute, suspend or remove without notice any information or Token or service on the Website or forming part of the Service from time to time.


4.2 We do not give any warranty that the Service or the Website is free from viruses or anything else which may have a harmful effect on any technology.


4.3 Although we will try to allow uninterrupted access to the Service and the Website, access to the Service and the Website may be suspended, restricted or terminated at any time. Your access to the Website and/or the Service may also be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore such access as soon as we reasonably can. We also reserve the right to block access to and/or to edit or remove any material which in our reasonable opinion may give rise to a breach of any of this Agreement.


4.4 If you use multiple logins, if we do take any action against you, you may have action taken against all of your accounts.




5.1 If you use (or anyone other than you, with your permission uses) the Website or Service or a Token in contravention of this Agreement, we may suspend your use of the Service and/or Website (in whole or in part) and/or a Token.


5.2 Without limitation to anything else in this Clause 5, we shall be entitled immediately or at any time (in whole or in part) to: i) suspend the Service and/or Website; ii) suspend your use of the Service and/or Website; iii) suspend the use of the Service and/or Website for persons we believe to be connected (in whatever manner) to you; and/or iv) terminate this Agreement immediately if:


5.2.1 you commit any breach of this Agreement;

5.2.2 we suspect, on reasonable grounds, that you have, might or will commit a breach of these terms; or

5.2.3 we suspect, on reasonable grounds, that you may have committed or be committing any fraud against us or any person.


5.3 If we suspend the Service or Website or a Token, we may refuse to restore the Service or Website or Token until we receive an assurance from you, in a form we deem acceptable that there will be no further breach of the provisions of this Agreement.


5.4 We will try and contact the Merchant to resolve the issue. Please note that the Merchant (and NOT xxxxx) is responsible to provide goods and services in respect of a Token. If the Merchant honours the Token properly, then all well and good. If the Merchant does not honour the Token properly, legally you must take action against the Merchant(and NOT UK xxxxx).


5.5 Our right to terminate this Agreement shall not prejudice any other right or remedy we may have in respect of any breach or any rights, obligations or liabilities accrued prior to termination.




6.1 Where the Website contains links to third party sites and to resources provided by third parties (together "Other Sites"), those Other Sites are merely linked to provide information only and are solely for your convenience. We have no control over and do not accept and we assume no responsibility for Other Sites or for the content or products or services of Other Sites (including, without limitation, relating to social networking sites such as Facebook) and we accept no responsibility for any loss or damage that may arise from your use of them. If you decide to access any of the third party websites linked to the website, you do so entirely at your own risk.




7.1 All intellectual property rights (including all copyright, patents, trade marks, service marks, trade names, designs (including the "look and feel" and other visual or non-literal elements)) whether registered or unregistered) in the Website and Service, information content on the Website or accessed as part of the Service, any database operated by us and all the website design, text and graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software (including applets and scripts) shall remain our property (or that of our licensors). You shall not, and shall not attempt to, obtain any title to any such intellectual property rights. None of the material listed above may be reproduced or redistributed or copied, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, sold, rented or sub-licensed, used to create derivative works, or in any way exploited without our prior express written permission. 


7.2 All rights (including goodwill and, where relevant, trade marks) in the “Token4u” Other product and company names mentioned on the Website are the trade marks or registered trade marks of their respective owners. The authors of the literary and artistic works in the pages in the Website have asserted their moral rights to be identified as the author of those works.


7.3 Title, ownership rights and intellectual property rights in and to the content accessed using the Service is the property of the applicable content owner or Merchant and may be protected by applicable copyright or other law. The Agreement gives you no rights to such content.


7.4 All comments, suggestions, ideas, notes, drawings, concepts or other information: (i) disclosed or offered to us by you; or (ii) in response to solicitations by us regarding the Service or the Website; (in each foregoing case, these are called "Ideas") shall be deemed to be and shall remain our property and you hereby assign by way of present and future assignment all intellectual property rights in Ideas, to us. You understand and acknowledge that we have both internal resources and other external resources which may have developed or may in the future develop ideas identical to or similar to Ideas and that we are only willing to consider Ideas on these terms. In any event, any Ideas are not submitted in confidence and we assume no obligation, express or implied by considering it. Without limitation, we shall exclusively own all now known or hereafter existing rights to the Ideas of every kind and nature throughout the world and shall be entitled to unrestricted use of the Ideas for any purpose whatsoever, commercial or otherwise without compensation to the provider of the Ideas.